For infusion, oncology & specialty practices
Find what the payer got wrong. Then file it.
Payer Surveillance checks every denial each month. Appeal packages turn the claims worth the most into finished letters, ready to send.
See it work
See the system in 60 seconds.
How it works
The same three steps, every month.
01
Send the month’s denials
Upload or email the month’s paperwork: denial and uphold letters, EOBs or 835s, authorizations and portal responses. PDFs or screenshots are fine.
No EHR connection
02
Get the ranked report
Every denial checked: where the payer contradicted itself, what’s recoverable and the date to file by, ranked by what to file first.
Payer Surveillance, every month
03
File with an appeal package
Finished letters for the claims worth the most, built from the payer’s own words and ready to sign and send.
Packages of 10, 25 or 50
Two ways to recover
Surveillance finds it. Appeals files it.
Use either or both. Every finding comes from the payer’s own letters, remittances and authorizations.
Every month
Payer Surveillance
Every denial checked monthly, priced by how many denials you have.
From $250
/month
✓ Every denial you send, checked each month
✓ Each claim mapped to the contradiction, the recoverable amount and the filing path
✓ Ranked by what to file first
✓ One upload a month
Appeal packages
Appeals
Filing-ready appeal letters, built from the payer’s own documents.
$1,500
for 10 appeals
✓ A finished letter for each claim you choose
✓ Built from the payer’s own letters, remittances and authorizations
✓ Payer Surveillance, every month, or hand to your biller
✓ Also 25 for $3,000 or 50 for $5,000
What we find
Three ways payers keep money they owe you.
01
Denied on the payer’s own error
Valid claims denied for reasons the payer’s own letters, remittances and authorizations contradict.
02
Written off too early
Claims that lost an appeal on the wrong argument and now sit in closed AR. The contradiction was there the whole time.
03
Paid, but underpaid
Claims paid below the contracted rate, with no denial to flag them. The gap repeats across every payer and every code.
What to send
The paperwork you already have.
Denial and uphold letters, EOBs or 835 remittances, authorization letters and any payer portal responses. PDFs or screenshots are fine. There’s nothing to install and nothing to connect.
Who it’s for
Practices billing high-cost drugs and procedures.
Oncology, infusion, rheumatology, neurology and GI, plus surgery centers with drug-packaging denials.
How much staff time does this take?
About ten minutes to gather and upload a claim’s documents, or one upload a month for Surveillance. Your team reviews what we send and files the appeals it chooses.
We already have a billing company. Why add this?
Do you need access to our EHR or clearinghouse?
How do you protect patient information?
Payer Surveillance